All purchases at pickelements.com have a 7 Days Money Back Guarantee. Usage of our products for 7 days, will assure you of our high-quality themes and plugins in case you are not convinced you can ask for a refund, which would be duly processed back for you, no questions asked. Please read the guidelines governing the refund policy.
We issue refunds if the following criteria applies:
The request for the refund is within 7 days of purchase. There was an issue with the description of the product and you were misled. If there is an issue with installing, configuring, functioning, or displaying content. If our support team is unable to fix the problem.
We do not issue refunds if the issues are:
If you found your web server doesn’t meet the requirement of WordPress or denied updating the PHP, or MySQL version. You changed your mind about the purchase. You chose not to use the product anymore. You find that our product doesn’t suit your needs (our live demo site are very explanatory of our themes and plugins) Your existing scripts conflicts with other 3rd party software connected to or installed on your WordPress website. You do not contact the support team for help. You are unable to show proof or screenshots of the broken part or missing. *If you have any further questions or need the assistance of any kind please don’t hesitate to contact our support team, we will be glad to solve your issue.
Updates to the refund policy:
This refund policy can be updated at any time, without prior notice, and is applicable immediately for all subscriptions and subscribers. It is considered an integral part of our Terms of Service and its acceptance is mandatory for all users. Pick elements reserves the right to refuse refunds if any efforts of refund policy abuse are detected.